Terms of service

Terms of Service – Vloura

Welcome to Vloura, your trusted destination for premium lingerie and nightwear. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

  • These Terms of Service may be updated or modified at any time without prior notice. Continued use of the website indicates your acceptance of the updated terms.

  • All content on this website—including text, graphics, product images, designs, and logos—is the property of Vloura and is protected under applicable copyright and trademark laws.

2. Products & Services

  • We aim to display accurate product descriptions, sizing details, and images. However, minor variations in color or appearance may occur due to screen differences.

  • Vloura does not guarantee that product descriptions or content on the site are error-free, complete, or current.

  • Product availability and prices may change without prior notice.

3. Orders

  • All orders placed on our website are subject to acceptance and product availability.

  • Vloura reserves the right to cancel or refuse any order—for reasons including inaccurate pricing, stock unavailability, or suspected fraudulent activity.

  • You will be notified promptly if your order cannot be processed.

4. Payments

  • Full payment must be made at the time of purchase.

  • We accept multiple payment methods listed on our website, including online payments and UPI options.

  • All payments are processed securely. Vloura does not store your payment information.

5. Shipping & Delivery

  • Delivery timelines may vary based on location and courier service availability.

  • Vloura is not responsible for delays caused by courier companies, incorrect addresses, or unforeseen circumstances.

6. Returns & Exchanges

  • Due to hygiene and safety reasons, lingerie, nightwear, and intimate products are not eligible for return or exchange, unless the product delivered is damaged or incorrect.

  • Any return request must be raised within 24 hours of delivery with proper unboxing video proof.

7. Limitation of Liability

  • Vloura shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

  • You agree that your use of the website is at your sole risk.

8. Privacy

  • Your personal information is handled according to our Privacy Policy.

  • We do not sell or share your data with third parties except for order processing and customer support purposes.

9. Governing Law

  • These Terms of Service are governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in India.